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Warranty/RMA

Please read and active as below:

 

1.Parts being returned must match original sales order.

2.Parts must be within Two years warranty period since the date of product delivery. (Contact Customer Support Representative for warranty conditions)

3.Parts that fall within Nature operating specifications or are deemed detective due to customer misapplication will be returned subject to an evaluation fee.

4.Parts must be returned in adequate condition in proper packaging and shipping material (must adhere to ESD safety precautions, if applicable). Failure to do so will result in product returned to sender.

5.If you need immediate replacement, provide your CSR with a new PI. Please note, Nature reserves the right to return product which is deemed customer damaged or no fault found from the RMA.

6.Request for failure Analysis (FAR) or Corrective Action (CAR) will be honored in accordance with Nature internal Quality guidelines.

 

About the freight:

 

If the clients report the product own failure to Nature One year within the receipt of products. Nature will bear the freight for the return.

If the clients report the product failure to Nature after one year of the receipt of the products, the clients should bear the freight.

 

Instructions:

 

Fill in all required data below. One form is required for each part number being returned. RMA numbers with return shipping instructions will be provided by email. Data below with an asterisk(*) is required to process the RMA request.

**Please post the defect description and the original label on the product

Any information including data, pictures, detail failure info, etc, will expedite the processing of your RMA.

  

 

Description Form :

 

  *Company Name: 

 

  Date: 

 

  *Contact Email: 

 

   *Contact Phone: 

 

  *Order No.:

 

 Expected RMA Ship Date:

 

  Failure Mode: 

  Visual 

 

  Mechanical 

  Shipping Error 

  Electrical

 *Models & Failure Describe:

 

  Opinions on handling:

 

 

 

 

 

                                                                                                                                                                                          *All interpretation rights belong to Nature Company only. 

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                                                                                                                                                                                                                                                         Shenzhen Nature Electronic Technology Co,. Ltd

                                                                                                                                                                                                                                                         Japan Nature Co., Ltd (Supervised)